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Director, Commercial Services, Customer and Partner Services
Wellesley, MA
Responsible for developing, maintaining and improving the overall patient service strategy for Avonex, providing management of key service partners, and managing our franchise Financial Assistance and Reimb services. Role coordinates with marketing on the execution and implementation of marketing strategies and achievement of organizational goals and objectives. Lead and manage Service Operations Analysts to develop and implement metrics and reporting programs both internally and externally with partners. Interface with all key parties and partners affiliated with Patient Services such as Sales, Marketing, Regulatory Affairs, Information Technology, Legal, Corporate Communications, to ensure effective support of Departmental objectives. Ability to work in a multi-site team environment and effectively lead program implementation across sites. |
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Qualifications
- Healthcare industry professional with 10 years of overall experience and 5+ years specific experience leading analytical and contract management programs
- Healthcare, pharmaceutical or biotechnology industry related experience preferred
- Well-developed computer and desktop management skills
- Ability to lead in a fast paced, multi-task environment with responsibilities that are diverse
- Candidate must have excellent communication, interpersonal and organizational skills
- Ability to budget effectively and monitor compliance with budget
- BS/BA in Biology, Business Administration, Communications, Healthcare Management, Life Sciences, Marketing, Marketing Communications, Operations
- MBA or equivalent experience helpful
Biogen Idec is proud to be an Equal Opportunity Employer.
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